Support

ATV Rental Management App

Trail Time makes ATV rentals simple and secure. Browse available vehicles, reserve online, complete checkout with digital signatures, and manage returns — all from your phone.

Frequently Asked Questions

How do I create a rental?

Sign in, browse available ATVs, select your vehicle and rental duration, complete payment authorization, sign the safety agreement, and take checkout photos. Your rental is then active.

How does payment work?

We authorize your card at checkout but don't charge until the rental is complete. A separate deposit hold protects against damage. If the vehicle is returned in good condition, the deposit hold is released.

Why do I need to verify my identity?

For safety and insurance purposes, we verify your driver's license and age (must be 18+) through Stripe Identity. Your license data is processed securely by Stripe — we don't store your license images.

Why do I need to take photos?

Photos of the vehicle at checkout and return document its condition. This protects both you and the rental property in case of damage disputes.

How do I make a reservation?

Select an ATV, choose your dates, and submit a reservation request. The property manager will review and approve your reservation. You'll receive a confirmation notification once approved.

Can I cancel a reservation?

Yes, you can cancel a reservation before it's checked in. Check your reservation details for the cancellation policy.

I'm not receiving push notifications.

Make sure notifications are enabled in your device Settings > Trail Time > Notifications. You can also re-enable them in the app's profile settings.

How do I delete my account?

You can delete your account yourself in the app: Profile → Delete Account. Active rentals and reservations must be completed first. If you have trouble, email support@trailtime.us and we will help.